There is no exchange policy as per customer’s liking or disliking of the product since all outfits are made to order for our esteemed customers.

All sales are final and non-refundable. Due to the customized nature of our products we do not offer any refunds or returns. However, If there is a defect, mistake or quality issue in the product shipped to you, we will consider replacing it at management discretion. An order maybe considered eligible for size exchange (if incorrect size is delivered) only if notified in writing within 24 hours of delivery.

ORDER CANCELLATION

Please note that your order can only be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 5% of the paid amount and the rest of the amount will be credited to the original method of payment. After 24 hours no refunds are offered.

Please contact our customer care team by emailing at support@ejlaalfashion.com. Once received, the team will get back to you within 48 hours.

Please pack your parcel and send it back to us at:

EJLAAL FASHION

41, Ground Floor, Street 12D, Citi Housing Jhelum